Online Store Returns Policy

Thanks for your purchase with us. In the event that you are not completely satisfied with your order, you have 30 days to return the goods to the following address:

WEL Medical Ltd
1, Chancerygate Way
Farnborough
Hampshire
GU14 8FF

Please keep in mind that any item sent for a full refund must be delivered unused and in the same condition as you received it, with any tags, labels and packaging still intact. Basically it needs to be resaleable.

In the event an item is received by you broken or damaged, you will be given a full refund or we’re happy to exchange the item, dependent on what you prefer.

Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss or damage of a returned package, so we recommend that you package the goods well and use tracking numbers to ensure your package is returned to us.

You can contact us direct via:

Telephone: 01252 344 007

Email: enquiries@welmedical.com